That's what happens with my sneakers. Expensive lesson. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. In some cases, eBay may automatically accept the return on the seller's behalf. The name of the authenticator doesnt strike me as reassuring. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. It's very annoying. . Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Purchase a card with the blue Authenticity Guarantee badge. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. The seller may exclude original shipping costs from the refund. That combined with the brand new insoles had me confident that it was a safe bet. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Help for buyers and sellers. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. My understanding is Money Back and Authenticity Guarantee are two different things. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Multipoint inspection We take fraud and counterfeits seriously. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Something went wrong. Don't worry,@chrischrebet. Learn more in our FAQs. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Verified returns No contacting the seller, no refunds, period. Once the item has passed inspection it will be shipped to the buyer. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Ebay is **bleep**. There is no opt in or opt out option. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. They just took my money and processed the transaction. Same problem here. new authentic pandora american football dangle charm 799530c01. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay will not authenticate ineligible items. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. - edited If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. 2. So the same item can pass or the next time be ruled a fake. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. The eBay Seller Spotlight podcast has launched! Are you a buyer looking for more information? 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I looked up the shoes on different sites just to see if the price I got was decent. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. I went to resell them months later and they didnt pass. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. A dialog will open as you type your search terms. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The pictures completely neglected any neon green anything. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. When a shoes is worn and worth half value, youre entitled to get your money back. What items are eligible for eBay Authenticity Guarantee? This may be completely unhelpful lol. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. After a while you can call and get that number raised. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. No cost to you eBay covers all costs of the authentication process. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Thanks man. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Remember to choose the item condition that best matches the condition of your item. eBay may step in without the buyer asking if the seller didn't respond to the return request. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. What items are eligible for eBay Authenticity Guarantee? 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. I hear you, the guy had over 300 feedback 100% positive. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. What kind of case did you open? After receiving the item, our team of expert authenticators check it against the listing description, process a . When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. The payment was instantly processed. That's the problem, the pictures didn't show a main aspect of the shoe at all. Might as well have cgc grade it while it's there. Once the item has passed inspection it will be shipped to the buyer. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Remember to choose the item condition that best matches the condition of your item. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Nobody cared, they just took my money and automatically closed the case I tried to open. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. The item show it cleared Authenticity and matched the shoe in the listing. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. 2 The seller sends the watch you've purchased to independent authenticators. For most purchases, buyers are refunded to their original payment method. 03-29-2022 You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. 03-25-2022 Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Industry experts carefully inspect your luxury handbags. I ordered a pair of Nike shoes. Press question mark to learn the rest of the keyboard shortcuts. Yeah it really is awful. The seller was supposed to ship the item to eBay for a. Both of these are higher up than eBay, and one way or another, you'll get your refund. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If you open a case right after purchase, of course you'll lose. Authenticate it. Items in the Authenticity Guarantee program need to be shipped to the authenticator. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Sneakers specified as customized will not be authenticated. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. You ship it Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. Well, you can always just resell the shoes on ebay. Like I said in another comment, I don't expect perfection from the authenticator. Sneakers specified as customized will not be authenticated. Is there anything I can do here? The return is treated as if the item didn't match the listing. If an item is being returned, the seller is responsible for return shipping. Man, bummer. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. 3. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Withdrawals may be covered separately by the eBay vault. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. There will not be an option to appeal these cases, as the appeals have already been denied. Anyone who does just risks getting scammed. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. They also must be sold to a buyer located in the continental US. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). There is no fee for AG at this time. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. And Im a seller. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. The seller is required to respond and honor their returns policy. Single ungraded cards $250+ are eligible for the service at this time. Weird scam that could easily be hidden by a smart scammer. 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